Putting Patients First

Windham Hospital continues to build upon a proven regional model of care that works in concert with Hartford HealthCare to give the people of Eastern Connecticut the care they need where and when they need it most.  And, our highly trained and dedicated staff are engaged and empowered to make rapid change to improve care and the patient and family experience.

Empowering Staff to Promote Continuous Improvement

Windham Hospital and its staff are fully engaged in H3W (How Hartford HealthCare Works). Using this operating model, which promotes continuous improvement and respect for people, H3W workgroups throughout the hospital have completed projects that have improved patient outcomes and the patient experience.

In 2016, Windham Hospital began implementing Daily Management which strengthens the H3W operating model by incorporating fifteen minute daily huddles with standardized visual tracking for key metrics and results, daily coaching and follow-up making leaders more visible and giving staff the ability to make rapid changes to benefit the patient.

Addressing Patient and Family Needs

As part of an effort to improve the patient experience, Hartford HealthCare and Windham Hospital have created a centralized Office of Patient/Customer Experience to provide service excellence and to address patient and staff concerns head-on. Strategic Experience Advisors partner with leadership and staff to establish best practice, and patient advocates work directly with patients and their families to address concerns and complaints about their care.