A Message from Elliot Joseph
It is Hartford HealthCare’s vision to be “nationally respected for excellence in patient care and most trusted for personalized coordinated care.”
This State of the System booklet provides a snapshot of the progress we have made this year in achieving this vision.
The industry environment is more challenging than ever. In FY2015, we saw sharp reductions in state reimbursement and remarkable changes in the competitive landscape. Despite these dramatic shifts, the people of Hartford HealthCare made significant progress toward that vision of consistently great and well-coordinated care. We are leading the way toward the next era of American healthcare.
At the heart of Hartford HealthCare is what we call our “operating model,” which is How Hartford HealthCare Works (H3W). By the end of FY2016, we will have trained our entire staff in our 10 “H3W Leadership Behaviors” — guidelines to humanistic, collaborative and accountable behavior. Today, we are redesigning H3W to create standardized, daily work and structured work improvement to build a more agile and engaged workforce. As you look at the achievements catalogued in this book, keep in mind that it is the result of a strong, common culture.
Hartford HealthCare’s four core values are integrity, caring, excellence and safety.
“Safety” is the value that anchors the others. Last year, we achieved and sustained national leadership in hand hygiene with compliance of 95 percent. This achievement was associated with a 25 percent reduction in hospital acquired infections. We also saw a 55 percent decrease in serious safety events. With more than 30 physician-led clinical councils, we have a systematic approach to safety and quality and are driven to constantly improve.
Our value of “integrity” is evident in many ways, but perhaps best exemplified by our corporate citizenship. Hartford HealthCare provided more than $200 million (FY2014) in community benefit across Connecticut in order to provide care to our most vulnerable citizens and to support organizations that help strengthen communities. This is in addition to our role as one of the state’s largest employers and a major buyer of goods and services.
In terms of “excellence,” there are too many examples to cite here, but they include the opening of our $40 million Hartford HealthCare Cancer Institute at The Hospital of Central Connecticut, the expansion of our Family Health Centers (now 12-strong and growing) and the start of clinical trials offered through our charter membership in the Memorial Sloan Kettering Cancer Alliance.
Ultimately, the impact of our caring and compassion is immeasurable. We aspire to bring heart to every encounter with a patient or family member. The more than 18,000 employees of Hartford HealthCare strive to demonstrate our values every day. I am proud to work alongside these extraordinary individuals.
Sincerely,
Elliot Joseph
President and CEO
Hartford HealthCare