Developing Strong Leaders
A strong operating model is only as good as the people who carry it out.
That is why we have taken numerous steps to help our managers and physicians develop the leadership skills necessary to achieve consistently excellent results.
Performance improves when we increase rigor, discipline and accountability in our work and in the way we execute key initiatives across our network. Performance expectations for managers are aligned with the H3W Leadership Behaviors and Balanced Scorecard goals. To support this initiative, the Human Resources and Leadership and Organizational Development teams collaborated to design and implement a new performance evaluation process for all leaders who manage others. Managers are now evaluated on both what and how work is completed, with reviews including feedback on the H3W leadership behaviors, values and leadership competencies. To support those new to management, a six-month training and support program is offered to all new supervisors.
To recognize excellence, the Gold Medal Manager Award is presented to up to three managers quarterly. The winners are nominated by their staffs and staff comments are published so that best practices can be shared across the system.
The role of physicians as leaders also has been recognized with Physician Leadership Development Institute (PLDI). The PLDI was formed to strengthen the leadership skills of providers across Hartford HealthCare. Topics covered include the H3W leadership behaviors, quality and safety, finance, the clinical transformation of healthcare, strategic planning and marketing, negotiating and LEAN. So far, more than 100 HHC physicians have graduated from the 10-month program.
As part of our culture, we are reinforcing the mindset that every person is a leader. To that end, every employee is expected to complete training in the H3W leadership behaviors by the end of FY 2016. At the end of FY15, 12,757 employees had completed the training.