Strategic Pyramid
Mission
Improve the health and healing of the people and the communities we serve
Outcomes
Delivering our brand promise: Connect to healthier.
Access & Growth
Personalized Coordinated Care
Access
Primary & Urgent Care
In-Network Rate
Performance Excellence
Service + Quality + Cost
Quality & Safety
Reduce venous thromboembolism
Reduce readmission rates
Reduce average length of stay
Operational Performance
Cost and operating margin
HHC Customer Experience
Culture & Capabilities
People + Technology + Structure
CareConnect (EPIC)
H3W Operating Model