Patient Satisfaction & Quality Measures
Patient Satisfaction
| Question – July 1, 2015 – September 30, 2015 | MSMC | HOCC |
|---|---|---|
| Responsiveness of Staff | 66.5 | 65.3 |
| Communication with Doctors | 81.5 | 79.1 |
| Doctors treat you with courtesy and respect | 86.4 | 85 |
| Doctors listen carefully to you | 78.5 | 77.3 |
| Communication with Nurses | 83.8 | 78.9 |
| Nurses treat you with courtesy and respect | 88.3 | 84.6 |
| Nurses listen carefully to you | 80.6 | 77.1 |
| Cleanliness of hospital environment | 76.1 | 71.5 |
Quality Measures
| Q4 2013 to Q3 2014 | MSMC | THOCC | State Average MSMC/HOCC | National Average MSMC/HOCC |
|---|---|---|---|---|
| Aspirin at discharge | 91 | 100 | 99 | 99 |
| Heart Attack pts receiving angioplasty within 90 minutes | N/A | 100 | 98 | 96 |
| HF patients receiving appropriate function evaluation | 99 | 100 | 100 | 99 |
| Stroke pts that received proper education | 100 | 100 | 93 | 93 |
| Stroke pts – clot preventing therapy hospital Day 2 | 100 | 99 | 98/97 | 98/96 |
| Pt assessed for needed rehab | 100 | 100 | 99 | 98 |
| % of ICU pts that recievied tx to prevent blook clots | 100 | 100 | 96 | 95 |
| % of surgical pts that had antibiotics topped according to national standards | 97 | 98 | 98 | 98 |
| % of surgical pts that received tx to prevent blood clots | 100 | 100 | 100 | 99 |
| Flu vaccine given | 98 | 99 | 93 | 93 |
| Average time pts spent in ED before d/c | 138 | 90 | 158/170 | 158/169 |
| % of pts that left ED without being seen | 1 | 1 | 2 | 2 |