Patient Satisfaction & Quality Measures

Patient Satisfaction

 Question – July 1, 2015 – September 30, 2015MSMCHOCC
Responsiveness of Staff66.5 65.3
Communication with Doctors 81.5 79.1
Doctors treat  you with courtesy and respect86.485
Doctors listen carefully to you78.577.3
Communication with Nurses83.878.9
Nurses treat you with courtesy and respect88.384.6
Nurses listen carefully to you80.677.1
Cleanliness of hospital environment76.171.5


Quality Measures

 Q4 2013 to Q3 2014MSMCTHOCCState Average
National Average
Aspirin at discharge91 100 99 99
Heart Attack pts receiving angioplasty within 90 minutesN/A1009896
HF patients receiving appropriate function evaluation9910010099
Stroke pts that received proper education10010093 93
Stroke pts – clot preventing therapy hospital Day 21009998/9798/96
Pt assessed for needed rehab1001009998
% of ICU pts that recievied tx to prevent blook clots1001009695
% of surgical pts that had antibiotics topped according to national standards97989898
% of surgical pts that received tx to prevent blood clots100100 100 99
Flu vaccine given989993 93
Average time pts spent in ED before d/c13890158/170158/169
% of pts that left ED without being seen1122