A Message from CEO Elliot Joseph

Welcome to the Hartford HealthCare State of the System 2017 — a document of achievement on behalf of all the people we are privileged to serve.

It’s common to say something about the previous year “winding down,” but 2017 ended with a bang: news that CVS will acquire Aetna, a combination that would have been unthinkable until recently. Indeed, healthcare has been changing at breakneck speed. We’ve seen Amazon and Apple moving into the field and the continued blurring of the lines between insurers and providers.

At Hartford HealthCare, we’ve done great work to transform ourselves so that we can lead the next era of American healthcare. We have created the organizational agility to stay ahead of the change curve as we work tirelessly toward our vision of being “most trusted for personalized coordinated care.”

This year, we completed the launch of the Epic electronic health record at nearly all of our relevant organizations — only senior services and home care remain. This was a huge project that benefited from — and strengthened — our organizational integration.

  • Everything we do, every target we hit is to support our mission to “improve the health and healing of the people and communities we serve.”

    - Elliot Joseph

We have steadily improved our quality and safety, with a 73 percent reduction in reportable safety events over the past three years and industry leadership in hand-hygiene compliance. And we are embarking on clinical care redesign: creating more standardized, efficient and effective care for every patient.

Our new Care Logistics Center, created as one of the early benefits of a new partnership with GE Healthcare, ultimately will track patient flow across our system to ensure that every patient quickly gets the right care in the right place.

We already are seeing improvements as we restructure our approach to patient satisfaction to create an unmatched and consistent brand experience across all of our care sites. And those sites are expanding, in part through our urgent care partnership with GoHealth.

In a year that saw not only healthcare-industry upheaval, but unprecedented political uncertainty, our people hit every key goal we set for them. It is a testament to their energy and dedication and to our H3W (How Hartford HealthCare Works) Operating Model — our unified and standardized approach to our work.

What is all of this for? You. Everything we do, every target we hit is to support our mission to “improve the health and healing of the people and communities we serve.” I hope you see this book as I do: The record of the remarkable people of Hartford HealthCare helping to create healthier families and communities.


Elliot Joseph
Chief Executive Officer
Hartford HealthCare