Bed Reorganization Increases Patient Satisfaction

The bed reorganization team completed their work redesigning Hartford Hospital in order to overcome space challenges and offer better settings for patient care.

The team sought feedback from front-line staff and providers and established several goals, including co-locating medicine patients in one building, increasing patient bed capacity, converting patient beds to private rooms and aligning ICUs with supporting units.

In a span of eight months, nearly one-third of all inpatient units were renovated, cleaned and moved. The impact on our patients was significant and immediate. Of the units that were touched as part of this re-organization, every patient unit increased their patient satisfaction scores by 16 to 100 percent.