Patient Satisfaction

While MidState Medical Center was primarily focused on the transition to Epic this fiscal year, The Hospital of Central Connecticut (HOCC) saw significant improvement month after month in Patient Experience scores.

Over the last year, HOCC initiated staff-driven patient experience groups focused on the patient experience and the results have shown consistent improvement. Three units at HOCC implemented hourly rounding this fiscal year in order to further enhance the experiences of our patients and families. MidState will introduce staff-driven patient experience groups in October 2016 with the goal of achieving the same results as HOCC.

Question: 7/1/16 – 9/30/16
Responsiveness of Staff 65.2 66.5
Communication with Doctors 85 81.8
Doctors treat you with courtesy and respect 90.2 87.3
Doctors listen carefully to you 83.6 80.9
Communication with Nurses 81.5 79.4
Nurses treat you with courtesy and respect 88.8 86.8
Nurses listen carefully to you 79 76.3
Cleanliness of hospital environment 70.7 77.2