Hartford HealthCare Medical Group
Recruited 20 new primary care providers and 24 urgent care providers to existing and new practice locations, including new primary care practice sites in Old Lyme and Putnam.
Specialty recruits include 52 new physicians and advanced practice providers in medical and surgical specialties including strategic recruits for the Hartford HealthCare (HHC) Cancer Institute, Heart & Vascular Institute, Neuroscience Institute, and Tallwood Urology & Kidney Institute. Expanded cardiology and vascular services throughout the entire East Region, from Putnam to Plainfield to New London, allowing integrated access to cardiovascular services in an underserved region. Enhanced the Tallwood footprint east to Manchester, creating the largest, most integrated urology service line in Connecticut. Expanded the HHC Headache Center to the Central Region with the hiring of our second headache neurologist.
Partnered with the HHC Institutes to attract outstanding Institute leadership candidates, collaborated with Hartford Hospital to recruit and hire the new chief of surgery and recruited the first system director of breast surgical services; building a system-wide breast service with consistent, standardized care and cutting-edge research capabilities.
Created the first Movement Disorders program at Hartford HealthCare attracting two top Movement Disorders specialists within the HHC Neuroscience Institute with offices in Vernon and Cheshire.
Successfully transitioned specialty practices to Epic electronic medical record in May.
Opened two new Family Health Centers with primary and specialty care practices; increasing the Medical Group’s footprint into Vernon and Bloomfield. A third multispecialty office building was opened in Plainville, significantly expanding HHC MG’s primary care capabilities and aligning multiple specialties with PCPs for a better patient experience.
Expanded and redesigned the organizational structure in both primary and specialty care as part of a new operating model; creating a scalable physician practice infrastructure to support exponential growth.
Increased access to experienced HHC MG physicians and advanced practice providers by 20 percent.
Created Advanced Practice Provider 3-month mini-residency training program and Medical Assistant academy to develop new and existing hires.
Initiated new software, Crimson Medical Referrals, through ICP to further support the ease of care coordination for our patients.
Completed initial environment of care rounds in all 72 ambulatory sites, initiated safety event reporting for all patients and staff, established first HHC ambulatory High Reliability Organization training curriculum for staff and providers.
Developed customer service training
program in conjunction with HHC’s chief experience officer.