Message from the President and Board Chair

#123

Hartford HealthCare (HHC) is committed to demonstrating its dedication to the patient experience. The organization recently announced its #123 campaign: a vow to become No. 1 in patient satisfaction in New England by 2023. There are three tenets of this goal: every customer matters; every employee matters; and every physician and provider matters. A team has been assembled to strategically move our system and region to this position. With feedback loops, programs, and tracking methods in place, as well as dedication from staff, we are poised to meet our goal.

Growth and Development

The Connecticut Orthopaedic Institute at MidState Medical Center celebrated its one-year anniversary in April and the statistics are impressive. The average length-of-stay for surgical patients is 1.1 days, well below the national benchmark of 2.4 days. Since opening in April 2017, over 4,200 cases have been completed, with a readmission rate around one percent. On a national patient experience survey, more than 90 percent of patients rated their experience as excellent. This outstanding work was augmented by a new institute marketing campaign called “Designed by Doctors,” which highlights the level of involvement the physician leaders had in creating this institute, as well as the positive patient experiences that result from the detailed planning.

This past spring, the Hartford HealthCare Cancer Institute at The Hospital of Central Connecticut and MidState Medical Center welcomed Dr. Camelia Lawrence as the new director of breast surgery in the Central Region. Dr. Lawrence has more than 13 years of experience in breast surgery, including reconstructive and plastic surgeries. She will lead the Comprehensive Breast Center, which features a wide variety of cancer services all in one place, providing patients with easier access and a more efficient patient experience.

The Hospital of Central Connecticut (HOCC) received significant marketing this year with a new brand campaign highlighting five service lines in a documentary-style format. Emergency services, vascular surgery, urology, maternity, and cancer were featured in television and radio commercials, print ads, and social media posts. The campaign featured an up-close look at the outstanding physicians, team members and services HOCC offers. This year, the hospital was also named a “2018 Distinguished Hospital for Clinical Excellence” by Healthgrades, a national online resource for information about hospitals and physicians.

Enhanced services and facilities are now available to Southington residents. This year, the Hartford HealthCare HealthCenter opened at 462 Queen Street, featuring Hartford HealthCare Medical Group primary and specialty care services, as well as the HOCC Rehabilitation Network, the HHC Heart & Vascular Institute, the HHC Ayer Neuroscience Institute, and more. Go Health Urgent Care also opened a location is Southington. Go Health opened 13 other centers across the state, including centers in Bristol and Meriden. The Hospital of Central Connecticut Counseling Center opened its doors at 98 Main Street, providing behavioral health services to the community.

The HOCC New Britain campus experienced significant renovations this year. HOCC proudly celebrated the opening of its hybrid procedure room opened, which allows multiple disciplines to perform minimally invasive procedures with optimal outcomes. HOCC strengthened its partnership with Healogics to build an expanded state-of-the-art wound care center, featuring additional exam rooms and two hyperbaric chambers.

HOCC, Hartford HealthCare Medical Group, and the Tallwood Urology & Kidney Institute welcomed Dr. Stephen Yu, a highly respected general urologist, to the region. Dr. Yu sees patients at the HOCC Family Health Center at 22 Pine Street in Bristol, where Dr. Ryan Dorin, fellowship-trained in robotic and urologic oncology, also sees patients – expanding our level of urologic expertise in that area.

We encourage you to read this year’s annual report to learn more about our growth and achievements from this past year as we look forward to 2019.